Privacy Policy

Information We Collect

At clarivenquost, we collect information that helps us provide better financial calendar planning services to our Australian users. When you create an account with us, we gather basic details like your name, email address, and phone number. We also collect information about how you use our platform - which features you access most, what times you typically log in, and which financial planning tools work best for your needs.

Our system automatically logs technical information such as your IP address, browser type, and device information. This helps us troubleshoot issues and improve our platform's performance. If you contact our support team, we keep records of those conversations to better assist you in the future.

How We Use Your Information

Your personal information serves several important purposes within our platform. We use your contact details to send you important updates about your account, notify you of new features, and provide customer support when you need it. The usage data we collect helps us understand which parts of our financial planning tools are most valuable to users.

• Personalizing your financial calendar dashboard based on your preferences
• Sending you relevant educational content about financial planning
• Improving our platform's functionality and user experience
• Complying with Australian financial services regulations
• Protecting against fraud and maintaining platform security

We analyze user behavior in aggregate to identify trends and improve our services. For instance, if we notice many users struggling with a particular feature, we'll redesign it to be more intuitive. This analysis always focuses on patterns rather than individual user activities.

Information Sharing and Disclosure

We don't sell your personal information to third parties - that's a firm commitment. However, there are specific circumstances where we may share your data with trusted partners or as required by law. When we integrate with financial institutions to provide calendar synchronization features, we only share the minimum information necessary for that service to function.

Our service providers, such as cloud hosting companies and email delivery services, have access to certain user data solely for the purpose of helping us operate our platform. These companies are bound by strict confidentiality agreements and can only use your information as we direct them.

Your Rights and Choices

Australian privacy laws give you significant control over your personal information. You can access, update, or delete most of your personal data directly through your account settings. If you want to see everything we have on file about you, just send us a request and we'll provide a comprehensive report within 30 days.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you. However, we'll still need to send you important account-related notifications, such as security alerts or service changes that affect your access to the platform.

• Request a copy of all personal data we hold about you
• Correct any inaccurate information in your account
• Delete your account and associated data permanently
• Restrict how we process certain types of your information
• Export your data to use with other services

Data Security and Protection

We take data security seriously because financial planning involves sensitive personal information. All data transmission to and from our platform uses industry-standard encryption protocols. Our servers are hosted in secure Australian data centers that meet strict physical and digital security requirements.

Our security measures include regular vulnerability assessments, employee background checks, and multi-factor authentication for all administrative access to user data. We also maintain detailed logs of who accesses what information and when, helping us quickly identify any unusual activity.

While we implement strong security measures, we also recommend that users take precautions on their end. Use strong, unique passwords for your clarivenquost account and log out when using shared computers. If you notice any suspicious activity, contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services or as required by Australian law. Active user accounts and associated data are maintained indefinitely while you continue using our platform. If you delete your account, we begin the process of removing your personal information from our systems within 14 days.

Some information may be retained longer for legitimate business purposes, such as fraud prevention or regulatory compliance. Financial services regulations sometimes require us to maintain certain records for up to seven years. When we do retain data for these purposes, access is strictly limited to authorized personnel.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and provide essential functionality. Essential cookies are required for basic features like keeping you logged in and remembering your preferences. We also use analytics cookies to understand how users interact with our platform, which helps us make improvements.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We don't use third-party advertising cookies or tracking pixels that follow you across other websites. Our focus is on improving your experience within our platform rather than collecting data about your broader internet usage.

International Data Transfers

Your data is primarily stored and processed within Australia to comply with local privacy laws. However, some of our service providers operate globally, which may involve transferring certain data outside Australia. When this happens, we ensure these transfers meet Australian Privacy Principles and include appropriate safeguards.

Any international service providers we work with must demonstrate equivalent privacy protections to those required under Australian law. We regularly review these arrangements to ensure they continue meeting our standards for data protection.

Changes to This Policy

Privacy laws and our business practices evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify users via email and display a prominent notice on our platform. Minor clarifications or administrative updates may be made without individual notification, though we'll always update the effective date at the top of this document.

We encourage users to review this policy periodically to stay informed about how we protect their information. If you continue using our services after we post changes, that constitutes acceptance of the updated policy.